Table of Content
The people we spoke with told us they felt there was enough staff around to meet their needs. We found that there had been issues with the leadership of the service that had led to staff feeling demotivated and deskilled. Staff told us that they were hopeful the new manager would offer them effective leadership and support. People were protected from the risks of inadequate nutrition. Referrals were made to health care professionals when needed. The service had a manager registered with the Care Quality Commission.
We asked people who live at the care home if they thought there were enough staff employed and working at the home. The home was in need of redecoration and required some additional equipment to meet people’s needs. We found that there had been communication issues between the previous manager, the nominated individual and the owner. This breakdown in communication had negatively affected the quality of the service provided. As a result the nominated individual had taken a more active role within the home.
Guidance for providers
– there are some services which we can’t rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon. – the service is performing badly and we've taken enforcement action against the provider of the service. In this report the name of a registered manager appears who was not in post and not managing the regulatory activities at this location at the time of the inspection. Their name appears because they were still a Registered Manager on our register at the time. People were supported by sufficient numbers of staff with appropriate skills and experience.
For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them. – the service is performing well and meeting our expectations. We saw staff communicated well with people, appropriate language, tone of voice and eye contact was used. We saw staff communicate with people in different ways demonstrating a person centred approach.
Care Home: Dovetail House Care Home
Our toner and ink cartridges are recycled using the manufacturer\'s recycling services. One superb means to handle it would certainly be to have a care home management software. It lets you take down all the jobs all the workers there h... We reviewed requested information that the provider had sent us. The Dementia Friendly Leicestershire guide explores all aspects of living with dementia. This guide will help you find Dementia support available to you locally, in addition to helping you to better understand the condition, and how best to support those affected.
They inspect care homes and care services to make sure they are safe, caring, effective, responsive and well-led. Staff had received training in protection of vulnerable adults to ensure people were protected from the risk of abuse. This inspection took place on 15 May 2017 and was unannounced. The service provides care and support for up to 20 people with mental health and learning disabilities resulting from brain injury. On the day of our inspection 10 people were using the service. We reviewed information we had received about the service since the last inspection.
Local authority
Your information helps us decide when, where and what to inspect. For extracts, read the latest CQC inspection for Dovetail House Care Home. We also encourage service users that are able to mobilise to eat out at the many restaurants and cafes in the surrounding area. All dietary requirements are catered for including vegetarian and non-gluten options. We offer a wide selection of meals that are cooked and prepared using local fresh ingredients for all our residents. We decorate the rooms to an individual service user's taste and there is plenty of space for them to place items they have brought with them.
This confusion could lead to people who received a service at risk of being harmed. People who used the service, or their representatives, were encouraged to contribute to the planning of their care. People’s care plans described in detail how they were to be supported and they contained risk assessments which were reviewed on a regular basis. People who used the service, or their representatives, were encouraged to be involved in decisions and systems were in place to monitor the quality of service provision.
Valley Care – North Nottinghamshire
This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. We saw there was a lack of routine, structured and stimulating activities. People's independence was promoted, some people were supported with developing their daily living skills. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
Staff were aware of the principles within the Mental Capacity Act and had not deprived people of their liberty without applying for the required authorisation. We also found staff were aware of the principles within the Mental Capacity Act and had not deprived people of their liberty without applying for the required authorisation. CQC register Dovetail House to carry out these legally regulated activities. Contact us if you think Dovetail House is operating services not listed here. We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme.
When we last inspected the service in July 2014 we found there were improvements needed in relation to protecting people from the risk of abuse. We found plans of care did not always detail how care and support should have been planned and given to meet people’s individual needs. We also found people were not always protected as systems for monitoring and assessing the quality of the service were not effective. The provider sent us an action plan on 22 July 2014 telling us they would make these improvements by 22 September 2014.
The Care Quality Commission is the independent regulator of health and social care in England. It monitors and inspects services, to make sure they are safe, effective and provide high-quality care. We spoke with two people about their experiences of living at Dovetail House. We asked each person if they felt safe, and they both said that they did. None of the people we spoke with were able to tell us about the policies that the home had for keeping them safe, or give any insight into staff training in safeguarding procedures.
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